Frequently Asked Questions
Everything you need to know about Lisa Eldridge Beauty products and your order.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
Are your products cruelty-free and vegan?
Lisa Eldridge Beauty is a cruelty-free brand. While the majority of our products are vegan, we recommend checking the specific ingredient list on each product page for confirmation.
What is your return policy?
We offer returns on unused and unopened products within 14 days of receipt. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.
How can I find my perfect shade?
We offer a comprehensive online Shade Finder tool and detailed swatches on different skin tones. You can also contact our customer care team for personalized advice.
When will out-of-stock items be replenished?
We strive to restock our most popular items as quickly as possible. We recommend signing up for the 'Back in Stock' email notifications on the specific product page.
Can I change or cancel my order once it has been placed?
Our warehouse processes orders very quickly to ensure prompt delivery. Please contact us immediately, but please note we may not be able to make changes once the order is in fulfillment.